INTERNAL SALES AND SERVICE ROLE

• Responsible for sales from the Outback Marine Coomera showroom. 
• Accountable for closing sales in person and on the phone along with maintaining the company’s Customer Relationship Management (CRM) database on a daily basis. 
• Maintains regular contact (phone &/or email) with CRM contacts past, present and future to secure ongoing business. 
• Manages stock control and responsible for the organization in co-ordination with manufacturing staff. 
• Directs service and warranty issues with customers. 
• Completes sales and purchases in QuickBooks/MYOB. 
• Notifies Office Manager of back orders or issues arising on a weekly basis.

Duties and Skills

• Develop sales prospects through new, existing and prospective customers
• Work with OMA managers to maximize OMA’s marketing effort
• Field sales calls in a polite, friendly and helpful manner
• Display a tenacity and drive in closing sales
• Apply self help and research skills with products
• Assist and support other staff as needed
• Maintain CRM  records with accurate data on a daily basis
• Exhaust customer’s spend through ensuring repeat business e.g. follow up sales calls, contact past customers etc

• Process orders and invoices as required
• Keep QB/MYOB details up to date e.g. customer and supplier details
• Ability to prioritize sales and tasks with consideration to OMA’s needs
• Attend to customer’s needs and requirements in a timely manner e.g. respond to phone calls/emails within 3 hours; follow up on quotes within 24 hours
• Arrange freight pickups
• Organise and maintain stock in a coherent and tidy way
• Follow up sales and secure ongoing business
• Communicate any international stocking needs by the “Need to order” form and with the Office Manager
• Process domestic purchase orders as needed (over $500 requires manager’s authority).
• Respond to service & warranty customer’s in a consistent and helpful way
• Organise service & warranty calls
• Supply phone help to remote customer’s with service & warranty needs.

• KEY BEHAVIOURS:
• Professionalism
• Friendliness
• Efficiency
• Follow-up
• Feedback
• Good advice
• Pro-active