Payment - Shipping - Returns
On completion of your order, you have the option to pay by credit card, PayPal or by bank transfer. We do not charge any credit card fees. There is a surcharge on PayPal services. Payment for international shipments is by bank transfer only and will incur an international payment fee.
Packing and Freight
The fee charged for shipping includes an allowance for packing, freight and transit insurance. All shipments include tracking to your nominated shipping address. If delivery is delayed, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to the cancellation of the order. Extra fees from the freight company may be applicable if the goods cannot be received at your nominated shipping address.
We always reserve the right to review the freight fee on any shipment, and the outcome may result in the freight fee being higher than what was quoted or paid at the time of order. In such case, we will contact you before dispatch to receive an additional payment. You will have the opportunity to cancel your order and receive a full refund if you do not agree to accept the additional fee. Please note that "Free Shipping" may not apply to what we consider to be remote destinations.
Inspection of Goods
It is your responsibility to check the completeness of the shipment against what was ordered and listed on the Tax Invoice. Any visible damage to packaging must be documented (photograph was taken) and notification made to the freight courier. Outback Marine must be advised in writing (email) along with proof of damage within one day of receiving the shipment.
You are responsible for advising us by email within 24 hours of receiving the goods of any discrepancy in the shipment contents so that the list of received goods can be compared to our records of what was sent. If we do not receive notification within 24 hours of your receipt of the goods, the shipment will be deemed "delivered in full". We will not accept liability for any loss or damage arising from items stolen, lost or damaged after delivery has taken place.
Warranty Refunds and Returns
Outback Marine abides by the Australian Consumer Rights & Guarantees policy. As a reminder, if you just change your mind about a purchase for a period up to 7 days from date of purchase, we can provide a refund of the money paid for your purchase less a restocking fee of 20% provided that the goods are returned in "as shipped" condition including unmarked original packaging. We do not refund outgoing or return freight costs. We do not accept returns for goods after 7 days from the date of purchase. Any refund will be made in the same way as you originally paid and will be processed against the original credit cardholder details.
The purchase of the goods takes place at the time of order and payment. We can not accept order cancellation once the shipment of goods is in process.
Always contact Outback Marine by email and wait for our instructions before returning any goods.