Payment - Shipping - Returns - Warranty

Payment and Orders

On completion of your order, you have the option to pay by credit card, PayPal or by bank transfer. We do not charge any credit card fees. There is a surcharge on PayPal services. Payment for international shipments is by bank transfer only and will incur an international payment fee. 

The purchase of the goods takes place at the time of order and payment. We can not accept an order cancellation once the shipment of goods is in process.
 

Packing and Freight

The fee charged for shipping includes an allowance for packing, freight and transit insurance. All shipments include tracking to your nominated shipping address. If delivery is delayed, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to the cancellation of the order. Extra fees from the freight company may be applicable if the goods cannot be received upon first attempt at your nominated shipping address.

We always reserve the right to review the freight fee on any shipment, and the outcome may result in the freight fee being higher than what was quoted or paid at the time of order. In such case, we will contact you before dispatch to receive an additional payment. You will have the opportunity to cancel your order and receive a full refund if you do not agree to accept the additional fee. Please note that "Free Shipping" may not apply to what we consider to be remote destinations.

Inspection of Goods

It is your responsibility to check the completeness of the shipment against what was ordered and listed on the Tax Invoice. Any visible damage to packaging must be documented (photograph was taken) and notification made to the freight courier. Outback Marine must be advised in writing (via the Contact Us form) along with proof of damage within one day of receiving the shipment.

You are responsible for advising us by the Contact Us form within 24 hours of receiving the goods of any discrepancy in the shipment contents so that the list of received goods can be compared to our records of what was sent. If we do not receive notification within 24 hours of your receipt of the goods, the shipment will be deemed "delivered in full". We will not accept liability for any loss or damage arising from items stolen, lost or damaged after delivery has taken place.

International / Overseas Shipping
We do not send overseas directly. However we do have customers that utilise 3rd party freight forwarders or arrange with their own international carrier such as DHL. Payments must be via Bank Transfer only and cleared before items will be released for collection. Our bank account information including SWIFT code is provided on the Order Receipt/Proforma Invoice you will receive after placing your order online.
 

Refunds and Returns

Change of Mind / Refunds

Always contact Outback Marine by the Contact Us page form and wait for our instructions before returning any goods.

Excluding manufactured and order in items, we may depending on the circumstance permit a change of mind about a purchase for a period up to 7 days from date of purchase, if permitted we will refund the money paid for your item less a restocking fee of 20% or $45 processing fee (whichever is greater) provided that the goods are returned at your expense in a "as shipped" saleable condition including original unmarked and unopened packaging. We do not refund outgoing or return freight costs. We do not accept returns for goods after 7 days from the date of delivery. Any refund will be made in the same way as you originally paid and will be processed against the original purchases details.

Requests to return an item MUST be lodged via the Contact Us page.
 

Warranty / Service

Always contact Outback Marine by the Contact Us page form and wait for our instructions before returning any goods.

Outback Marine abides by the Australian Consumer Rights & Guarantees policy. All items (unless stated such as clearance items) are covered by the manufacturers warranty.

ALL requests for warranty or service MUST be lodged via the Contact Us page. We will NOT accept any goods without an RMA being allocated to you first.