Payment - Shipping - Returns - Warranty

Payment and Orders

On completion of your order, you have the option to pay by Credit Card (Visa/MasterCard), PayPal, or by Bank Transfer. We do not charge any credit card fees.

The purchase of the goods takes place at the time of order and payment. We can not accept order cancellations once the shipment of goods is in process.

AfterPay, Zip Pay and Buy Now Pay Later Services

We do not currently offer these services directly, however Paypal now offer Buy now and pay later with PayPal Pay in 4. Alternatively Zip do offer single-use credit card through their app that does allow you to purchase now and pay over time.

Packing and Freight

The fee charged for shipping within Australia includes an allowance for packing and freight. All shipments include tracking to your nominated shipping address. If delivery is delayed, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to the cancellation of the order. Extra fees from the freight company may be applicable if the goods cannot be received upon the first attempt at your nominated shipping address.

We always reserve the right to review the freight fee on any shipment, and the outcome may result in the freight fee being higher than what was quoted or paid at the time of order. In such a case, we will contact you before dispatch to receive an additional payment. You will have the opportunity to cancel your order and receive a full refund if you do not agree to accept the additional fee. Please note that "Shipping Included" may not apply to what we consider to be remote destinations.

Inspection of Goods

It is your responsibility to check the completeness of the shipment against what was ordered and listed on the Tax Invoice. Any visible damage to packaging must be documented (a photograph was taken) and notification made to the freight courier. Outback Marine must be advised in writing (via the Contact Us form) along with proof of damage within one day of receiving the shipment.

You are responsible for advising us by the Contact Us form within 24 hours of receiving the goods of any discrepancy in the shipment contents so that the list of received goods can be compared to our records of what was sent. If we do not receive notification within 24 hours of your receipt of the goods, the shipment will be deemed "delivered in full". We will not accept liability for any loss or damage arising from items stolen, lost, or damaged after delivery has taken place.

International / Overseas Shipping

For international orders please Contact Us with a list of items required and a delivery address so we can calculate an accurate freight charge and quote you prior to placing any order.
Customers may utilize our third-party freight forwarder Fedex or their preferred international carriers, such as DHL/Fedex. All payments for international orders must be made via Bank Transfer, with funds cleared before items are released for collection.
For all international orders, please be aware of the following:

  1. Pricing: Products, and freight charges if applicable, are quoted in Australian dollars and exclude Australian Goods and Services Tax (GST) for direct export from our warehouse with FedEx.
  2. Shipping Address: Delivery will be to your nominated address. Ensure all shipping details are accurate, up-to-date and to a deliverable address.
  3. Commercial Invoice: All items sent internationally must have a commercial invoice that we generate. For non-business sales, we can indicate "personal, not for resale" on the invoice, which may assist with customs and duties.
  4. Customs, Duties, and Additional Fees: Any customs clearing fees, local import duties, bank fees, currency exchange fees, or freight charges incurred on all shipments and returned items are the sole responsibility of the receiver. Outback Marine will not be held liable for these charges.
  5. Warranty and Returns: Warranty service returns will require return shipping at your cost, both ways, as we receive no support for such costs from our suppliers. Returns due to change of mind or other reasons are subject to a restocking fee in line with our terms and conditions.
  6. Insurance and Liability: We recommend customers avail insurance for their shipments. Outback Marine is not liable for damages to products during shipping unless insurance is explicitly requested and purchased by the customer.
  7. Payments and SWIFT Code: Payments must be made via Bank Transfer. The SWIFT code for international transfers to our bank (Westpac) is: WPACAU2S. Please add any applicable bank transfer fees to the amount owed and provide us with a copy of the payment remittance so we can monitor the funds.

 By placing an international order with Outback Marine, you acknowledge and consent to the above terms and conditions.


Refunds and Returns

Exchange of goods policy

Always contact Outback Marine by the Contact Us section of our website, then chose “Order issue/returns” and fill out the required details on the form, then wait for our instructions before returning any goods.

If you wish to return a product and exchange it for another item, we will offer a store credit (available to use 48 hours after the product has been received at our warehouse) this allows us time to verify the product is in an “as new” saleable condition and to process the store credit onto your account.

Refunds policy

Always contact Outback Marine by the Contact Us section of our website, then chose “Order issue/returns” and fill out the required details on the form, then wait for our instructions before returning any goods.

 The amount refunded will be less $25 fee towards processing and restocking for goods up to $1000 including GST, or less 10% of the value for goods over $1000 including GST.

 Important information applicable to our Exchange and Refund of goods policies

  • Our Exchange and refund policies are subject to the goods being returned at your expense in an as-shipped, saleable condition including, original packaging. The packaging must be in a re-saleable condition. 
  • The refund will be calculated as the purchase price of the product, less any processing fee and paid in the same way as the original payment.
  • We do not accept returns or exchanges of goods after 30 days from the date goods are received.
  • Please note: All Custom-Made, Made to Order, All Batteries, Solar Panels, Cut to Length Cable, Special Orders and products bought in commercial quantities will not be accepted for return or exchange.
  • Our returns policy is in addition to your rights under the Australian Consumer Law or Consumer Guarantees Act (NZ).
  • We do not refund the original outgoing or the return costs of freight on any returned or exchanged item. This includes items where the shipping cost was included in the products purchase price.

Please note our Special Order policies and process below:

Special Orders are sold firm sale. This means:

  1. You cannot cancel a special order once it is placed with our supplier.
  2. You cannot return a specially ordered item for a refund or exchange.
  3. You cannot return a special order because you have changed your mind, or the item is different to what you were expecting.
  4. You cannot return a special order because you have found it cheaper elsewhere after placing the order.